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On-Call and Incident Management

Make prolonged, expensive service outages a thing of the past

When incidents affect your services, every second counts. Remediate issues faster and reduce on-call burnout.

solution guide

A DevOps Guide to Incident Response Software

HOW IT WORKS

Make on-call suck less and improve business outcomes with automated incident response

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Improve Application Delivery 

With native iOS and Android apps, receive metadata-rich notifications direct to any device. Act, resolve, reroute, even snooze alerts, all right within the app.

Rapid Incident Response

Automate time-sensitive aspects of incident response, including escalations, war room, and post incident reviews, so your teams can focus on resolving incidents.

In 12 months, our mean time to acknowledge came down from 4 hours to 20 minutes. Now we’re 3 years in, and we’re under 2 minutes.

Earl Diem, IT Operations Manager, PSCU
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Incident Analysis and Reporting

With reports like Incident Frequency, MTTA/MTTR and Post-Incident Review, teams can manage alert noise, drive swift problem resolution, reduce burnout and promote innovation.

Simplified On-Call Scheduling 

Streamline your on-call schedules and escalation policies. From rotations to overrides, Splunk® On-Call automates all the essentials.

Splunk On-Call has the most sustainable on-call schedule I’ve ever experienced

Bethany Ross Abbott, Technical Operations Manager, NS1
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Features

Automate key processes to reduce time to acknowledge and resolve incidents

Get the right person on the incident based on their experience and expertise. Also streamline your on-call schedules and escalation policies.

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Integrate With Existing Toolkits

Get started immediately with hundreds of out-of-the-box integrations for infrastructure monitoring, application monitoring, Slack, ServiceNow and more Set up takes moments — not days — with pre-configured API keys.

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Built-In Collaboration

Native Splunk On-Call mobile for iOS and Android provides full incident response functionality without opening your desktop. Work from where you want with on-the-go-acking.

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Recommended Responders

Splunk On-Call uses machine learning to recommend responders and identify similar incidents that help your teams have the right people and information to resolve incidents.

Learn About Automating Essentials
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Rules Engine

Add context to incidents and resources such as runbooks, articles, dashboard, etc., to help responders better triage and resolve incidents faster.

Learn More about Continuous Improvement
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Identify Similar Incidents

See historically similar incidents and their context and audit trail to help better resolve active incidents.

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CUSTOMER STORY

PSCU Safeguards Reliability, Security Through the Splunk Platform

No matter what you do, you’re going to have failures. The sooner you know, the sooner you can repair it, and the better you protect your user experience.

Earl Diem, IT Operations Manager, PSCU

INTEGRATIONS

Any Stack, Any Scale

Connect monitoring tools and CI/CD tools to provide your teams the incidents and alerts they need to quickly resolve problems.

integrations integrations

Integrate Splunk On-Call with your observability solutions

Find, fix, and resolve issues faster, with a complete approach to Observability. 

MORE FROM SPLUNK
Resources

How to Speed Incident Response Using an Unified UI

Find out how to respond and resolve outages faster.

full-stack observabilitY

Splunk offers a single platform for all your observability needs

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Real User Monitoring

The only full-fidelity, end-to-end visibility solution for end-user experience.

Splunk RUM
Log Observer Log Observer

Log Observer

Log analysis across your cloud-native application and cloud environments.

Splunk Log Observer
Infrastructure Monitoring Infrastructure Monitoring

Infrastructure Monitoring

The only real-time, analytics-driven multicloud monitoring solution for all environments.

Splunk Infrastructure Monitoring
Synthetic Monitoring Synthetic Monitoring

Synthetic Monitoring

Go beyond basic uptime and performance monitoring for better digital experiences.

Splunk Synthetic Monitoring
APM APM

Application Performance Monitoring

Faster and simpler troubleshooting of any issue with your applications.

Splunk APM

Try Splunk On-Call Today

Start monitoring your entire application, infrastructure and user experience all in one place. No credit card required.